Privacy Policy

Effective Date: 23 July 2026
Last Updated: 23 July 2026

This Privacy Policy explains how IMRAN INDUSTRIES (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from https://sg.betalifeindustries.com (“Site”).

1. Information We Collect

We may collect information that you voluntarily provide, including:

* Name
* Phone number
* Email address
* Shipping address
* Order details
* Payment information (processed securely by third-party payment providers)

We may also collect technical information such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We use your information to:

* Process and fulfil your orders
* Arrange shipping and delivery
* Provide customer support
* Respond to enquiries
* Send order confirmations and updates
* Improve our website and services
* Prevent fraud and protect our business
* Send promotional communications where permitted by law or with your consent

3. Cookies and Analytics

Our Site uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and measure advertising performance.

We may use services including:

* Google Analytics
* Google Ads
* Google Tag Manager
* Meta Pixel

You may disable cookies through your browser settings, although some website features may not function properly.

4. Sharing Your Information

We may share your information with trusted third parties only where necessary, including:

* Courier and delivery partners
* Payment gateway providers
* Website hosting and IT service providers
* Marketing and analytics providers
* Authorities where required by law

We do not sell or rent your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your personal information against unauthorised access, misuse, loss, or disclosure. However, no method of transmission over the internet is completely secure.

6. Data Retention

We retain your information only for as long as necessary to process orders, provide customer support, comply with legal obligations, and maintain business records.

7. Your Rights

Depending on applicable laws, you may have the right to:

* Access your personal information
* Request correction of inaccurate information
* Request deletion of your information
* Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their respective privacy policies.

9. Children’s Privacy

Our products and services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Business Name: IMRAN INDUSTRIES

Email: support@sg.betalifeindustries.com

Website: https://sg.betalifeindustries.com

Shipping & Returns Policy

Last Updated: July 2026

1. Shipping Policy

1.1 Order Processing

Singapore orders are processed by IMRAN INDUSTRIES and delivered through authorised courier and logistics partners.

Orders will be prepared and dispatched after payment or order confirmation, where applicable.

1.2 Estimated Delivery Time

Singapore: 1–3 business days

Delivery times are estimates only and may be affected by courier operations, customs clearance, public holidays, weather conditions, or other circumstances beyond our reasonable control.

1.3 Shipping and Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, or WhatsApp, where available.

1.4 Incorrect Delivery Information

Customers are responsible for providing accurate delivery addresses and contact details.

We are not responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

2. Returns and Claims

2.1 Eligible Claims

Due to the nature of health supplement products, opened, used, or partially consumed products cannot be returned.

A claim may be accepted when:

* The wrong product was delivered
* The product arrived damaged
* The issue is reported within 48 hours of delivery

2.2 Claim Requirements

To submit a claim, please provide:

* Your order number
* Your name and contact details
* Clear photos or videos of the parcel, outer packaging, and product received
* A brief description of the issue

Claims without sufficient evidence or submitted after the stated claim period may be rejected.

2.3 Non-Returnable Items

Returns, refunds, or replacements will not be provided for:

* Products that have been opened, used, or partially consumed
* Products damaged through misuse, mishandling, or improper storage
* Change-of-mind purchases
* Claims submitted more than 48 hours after delivery

2.4 Refunds and Replacements

If a claim is approved, we may provide:

* A replacement at no additional cost; or
* A partial or full refund, depending on the circumstances

Approved refunds will be processed through the original payment method. Processing times may vary depending on the payment provider or bank.

3. Order Cancellation

Orders may only be cancelled before they have been processed, packed, or shipped.

Once an order has been prepared or dispatched, cancellation may no longer be available.

4. Contact Us

For shipping, delivery, return, or product-related claims, please contact:

Email: support@sg.betalifeindustries.com

By placing an order through this Site, you acknowledge that you have read and agreed to this Shipping & Returns Policy.

Terms of Use

Last Updated: July 2026

By accessing and using https://sg.betalifeindustries.com (“Site”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree with these Terms, please discontinue use of this Site.

1. Eligibility

This Site is intended for individuals aged 18 years or older. By using this Site, you confirm that you are legally capable of entering into a binding agreement.

2. Health Disclaimer

Our products are dietary supplements intended to support general health and wellness.

The information provided on this Site is for informational purposes only and should not be considered medical advice or a substitute for professional medical consultation, diagnosis, or treatment.

Always consult a qualified healthcare professional before using any supplement, particularly if you are pregnant, breastfeeding, taking medication, or have a medical condition.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information displayed on this Site are accurate.

However, we do not guarantee that all information will always be complete, current, or error-free. We reserve the right to correct any errors or omissions without prior notice.

4. Pricing and Payment

All prices displayed on this Site are subject to change without prior notice.

We reserve the right to:

* Update product prices
* Correct pricing or typographical errors
* Modify or discontinue products at any time

Payments are processed securely through trusted third-party payment providers.

5. Orders

All orders are subject to acceptance and product availability.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

* Product unavailability
* Pricing or system errors
* Suspected fraudulent or unauthorised transactions

If payment has already been received for a cancelled order, an appropriate refund will be processed where applicable.

6. Acceptable Use

You agree not to:

* Use this Site for any unlawful purpose
* Attempt to gain unauthorised access to the Site or its systems
* Distribute viruses, malware, or harmful software
* Interfere with the operation or security of the Site
* Copy, reproduce, or use any content from this Site without prior written permission

7. Intellectual Property

All content on this Site, including text, images, graphics, logos, trademarks, and website design, is owned by or licensed to IMRAN INDUSTRIES and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by applicable law, IMRAN INDUSTRIES shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this Site or any products purchased through it.

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable law.

9. Third-Party Links

This Site may contain links to third-party websites for your convenience.

We are not responsible for the content, privacy practices, or services provided by those websites.

10. Changes to These Terms

We may update these Terms of Use from time to time.

Any changes will become effective once published on this page together with the revised Last Updated date.

Your continued use of the Site constitutes acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

12. Contact Us

If you have any questions regarding these Terms of Use, please contact us:

Email: support@sg.betalifeindustries.com

Website: https://sg.betalifeindustries.com